General Terms


ANNECY TOURS General Terms and Conditions of Services

View the PDF version


Article 1 – Purpose and Scope

The General Terms and Conditions of Services (GTCS) of CT TRANSPORTS, known by its trade name ANNECY TOURS, a simplified single shareholder company (SASU) with a registered capital of 10000 euros, registered in Annecy Trade and Companies Register under number 818 979 940, whereas the headoffice is located in Centre IDEM 112 -129 avenue de Genève 74000 ANNECY, shall apply automatically to all services provided by ANNECY TOURS upon orders made online, by mail, by telephone or any other remote order method for a day sightseeing tour (hereinafter referred to as «Service») to all clients (hereinafter referred to as «Client»).
Holder of a transport license number 2016/82/ 0000696

Issued by DREAL (Environment, Planning and Housing Regional Office) on 12/04/2016
ANNECY TOURS have taken out a civil liability insurance policy with HISCOX EUROPE UNDERWRITING LIMITED, 19 RUE LOUIS LE GRAND, 75002 PARIS, FRANCE under the policy number HA PRC0159440 and AREAS ASSURANCES under the policy number 05.687.998 G to cover any claim arising out of its activity as travel agent on the French territory.

Registered in Atout France under number IM074170008

ANNECY TOURS customer service telephone number: +33681017314
ANNECY TOURS customer service email address: contact@annecy-tours.com
ANNECY TOURS website : www.annecy-tours.com

Prior to any order, the Client is systematically informed of these GTCS and acknowledges having read, understood and accepted them according to the provisions of the French Consumer Code.

Placing an Order implies that the Client fully complies with these GTCS which prevail over any other stipulation.

Aside from these GTCS, all documents on the Website; illustrations, catalogs, prospectuses, advertisements, are only for reference and are not contractual.

Should any provision of these GCTS be declared null and void, then only that provision shall be deemed to be severed and shall not affect the validity of the rest of the provisions.

Article 2 – Reservations

Reservations are made online through the Website or by email and require full payment of the Service upon placing the order.

A reservation is deemed binding and irrevocable once ANNECY TOURS makes a written confirmation of this reservation (hereinafter referred to as «Confirmation of the Reservation»), stating all the contractual information stipulated in article L.121-19 of French the Consumer Code and in particular the description of the Service.

It is to be noted that, to the best interest of the Client, the service provider reserves the right to modify the service and privilege indoor visits according to weather conditions.

The Client is required to present the Confirmation of the Reservation before the start of the Service, or the identity card of the person who paid for the Service. Under no circumstances shall the bank receipt be deemed as proof of purchase or order.

Article 2.1 – Online Reservations

The online reservation process on the Website includes the following steps:

The Client chooses the Service, and if need be, the booster seat and adds it to the basket.
The Client enters the postal or email address where he wishes to receive the Confirmation.
The Client enters the billing address.
The Client is requested to check the «I fully agree to the GTCS» box
The message «order requiring full payment» appears before the Client can validate the order.
The Client reviews the basket and the price before validating the Reservation. By reserving a Service on the Website, the Client acknowledges having obtained all the necessary information regarding the nature and details of the Service. If the Client deems he is lacking information regarding details of the Service he wishes to purchase, he may request further information from ANNECY TOURS before placing his order.
For card payment, the Client enters his card information to pay for his reservation.
The Client acknowledges to be true and accurate all the information he shares with ANNECY TOURS in the context of the use of the services and, in this respect, guarantees ANNECY TOURS against any action or claim of third parties as to unlawful or fraudulent use of such information.

Any fraudulent use of the Website or that might breach these GTCS, may result, at any time, in waiving the Client’s right to access the Services provided by the partners or other Website features.

Before validating the order, it is highly important that the Client reviews the accuracy of the information he entered and corrects them using the methods provided by the Website. Once validated, reservations cannot be modified.
Therefore, the Client should specify if he needs a booster seat according to child’s age and height.

Article 2.2 – Cancellation and Deferral

Due to the Client

All cancellation requests must be sent by email to ANNECY TOURS, the date of receipt is valid as notification date. Cancellation requests should clearly state the reservations numbers and the full names and details of the persons whose reservations are to be canceled.

Refund Policy for:

Cancellations made more than 14 days prior to the tour: full refund
Cancellations made 7 to 14 days prior to the tour: 70 % refund
Cancellations made 2 to 6 days prior to the tour: 50 % refund
Cancellations made less than 48 hours prior to the tour: no refund

As such, all Clients failing to be present at the time and place stated in the Confirmation of the Reservation shall not be entitled to any refund or exchange.

Due to ANNECY TOURS

ANNECY TOURS reserves the right to cancel any tour involving 4 or less persons. In such case, the Client will be notified, by any means, at least 48 hours prior to the tour agreed date.

In the event ANNECY TOURS is obliged to cancel a tour for reasons beyond its control or for security reasons, it will, thereby, inform the Client in the best possible delay and by all means.

In both cases, if the Service cannot be deferred in agreement with the Client, he will receive a full refund of the paid price, with the exclusion of any other sum or damages and particularly bank charges he may have incurred.

Article 3 – Absence of the Right of Withdrawal

The Client is informed that, in accordance with Article L. 121-21-8, 12° of the French Consumer Code, he does not have a right of withdrawal for any reservation even if made remotely.

Article 4 – The Price

All the prices on the Website are in Euros and inclusive of VAT as applicable at the date of the order. In case of a VAT increase, prices will be modified accordingly.

Adults and children (less than 12 years old at the day of the Service) prices are per person and are inclusive of transportation, visit fees and lunch but they are exclusive of any beverage other than water as indicated in the voucher.

It is to be noted that all Service prices on the Website are fixed by ANNECY TOURS for Services it provides. ANNECY TOURS does not intervene in any way in the prices fixed by external providers. In the event of a price modification by ANNECY TOURS or its partners, they will be updated on the Website but they will not affect previously concluded orders. Service prices billed to the Client are those in effect at the date of the final Confirmation of the Reservation or the request of reservation made by the Client on the Website.

The Service price, as stated in the reservation request summary prior to final Client confirmation, corresponds to the total amount of the Services due by the Client, including any other selected supplement. The price is further stated in the Confirmation of the Reservation email sent by ANNECY TOURS.

Article 5 – Terms of Payment

Unless otherwise agreed, the price is payable in full and in advance by bank transfer, check, bank card, holiday vouchers or cash within the legal limit. Only credit to the account of ANNECY TOURS constitutes a payment.

Article 6 – Special Conditions for Transportation, Visits and Tours

ANNECY TOURS reserves the right to exclude from the vehicle any person presenting a danger to oneself or others. The Client should be physically apt to take the tour and should have in his possession the equipment as stated by ANNECY TOURS in the email of the Confirmation of the Reservation, particularly for the excursions (equipment, adapted shoes and clothes). Moreover, the Client shall follow the safety instructions and wear the seat belt throughout the journey.

The Client shall be held responsible for any damages brought to the vehicle and shall be billed for such upon the documentary proof thereof.

ANNECY TOURS does not authorize the Client to eat, drink or smoke in the vehicle. Animals are not authorized. The Client shall follow the driver’s instructions and respect the visit time while taking into consideration the waiting time to access the sites. In the event of long delays, ANNECY TOURS reserves the right to cancel or shorten subsequent activities.

Article 7 – ANNECY TOURS Liability

ANNECY TOURS shall not be held liable if the contract cannot be fulfilled either totally or partially in the event of force majeure or default by a third party or by the Client. In particular, ANNECY TOURS shall not be held liable for errors committed by the Client while filling in his information online, or for the fraudulent use by a third party of the personal or payment information of the Client as stated in an order or a reservation request.

ANNECY TOURS shall not be held liable for any damages incurred due to temporary unavailability of the Website or for connection interruptions between the Client’s peripherals and ANNECY TOURS Website while placing an order or requesting a reservation.

ANNECY TOURS shall not be held liable for the loss, misplacing, deterioration or theft of the Client’s equipment or personal belongings.

Article 8 – Privacy Policy

Personal Data processed via the Website by ANNECY TOURS as its processing manager has been declared to the CNIL (the French Data Protection Authority). The Client’s personal data is processed by ANNECY TOURS in conformity with the Data Protection Act (Loi Informatique et Libertés) of January 6, 1978 as amended, whether as processing manager or as its partners subcontractor.
In conformity with the aforementioned Data Protection Act (Loi Informatique et Libertés) of January 6, 1978 as amended, the Client has the right to access, modify and delete his personal data, he also has the right to oppose, for a legitimate reason, the processing of such data. The Client may exercise his rights by sending a registered letter with acknowledgement of receipt, including a copy of a valid identity card to the following address: ANNECY TOURS centre IDEM 112 -129 avenue de Genève 74000 ANNECY.

Article 9 – Intellectual Property Rights

ANNECY TOURS either holds the intellectual property rights related the Website and its components or is the licensee for such rights.

It is, thereby, forbidden to reproduce, modify, transfer or exploit any or all parts of the Website without the express written permission of ANNECY TOURS. However, partial reproduction by the Client is tolerated when it is strictly for personal purposes.

The resale of products or the use of the Website for commercial purposes is strictly forbidden, unless otherwise authorized in written by ANNECY TOURS.

Article 10 – Force Majeure

All events or circumstances that are compelling, unpredictable, inevitable, not related to the parties or beyond their reasonable control, shall be regarded as force majeure.
The parties shall interact to examine the consequences of the incident and come to an agreement on the modalities of the contract fulfilment.

Article 11 – Disputes – challenges – Free mediation procedure

In the event of challenge or dispute arising out of the application of these GTCS or of their validity, their interpretation, their implementation and more generally any dispute relating to the Service, the parties undertake to find an amicable agreement, Otherwise, they may resort to the travel and tourism mediator approved by the Commission for the Evaluation and Supervision of Consumer mediators.
Contact details are available at http://www.economie.gouv.fr/mediation-conso.
Postal address: MTV Mediation Tourisme Voyage; PO Box 80 303; 75 823 Paris Cedex 17

In the event the disagreement persists, the dispute will be brought before the competent courts of the ANNECY TOURS headoffice.

By continuing your browsing on this site, you agree to the use of cookies to improve your browsing
OK